Contact Us
Our support team is here to help with questions, account-related issues, technical concerns or general feedback. Whether you need help with deposits, withdrawals, verification or game access, our advisers can assist via email, phone or live chat. For faster service, have your account details ready. We aim to respond promptly and keep you informed at every step. If you prefer, visit our Help Centre for guides and FAQs. You can also request a callback for complex account enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected], live chat & email. Response target: within 24 hours |
| General enquiries | [email protected]. Response target: 48 hours |
| Affiliate enquiries | [email protected]. Account manager assigned within 2 working days |
| Phone | +44 20 7946 0823 (Mon–Fri, 09:00–18:00) |
| Working hours | 24/7 email & live chat, phone Mon–Fri, 09:00–18:00 |
Contact Us by Email
Email is the preferred contact method for detailed requests, account-related issues or any matter requiring explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account reference where relevant. Providing this information up front helps us respond quickly and avoids unnecessary delays.
Send Us a Message
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests are usually handled quickly, while more complex cases such as identity checks or payment investigations may take longer depending on their nature. We’ll keep you updated on progress and provide an estimated timescale once your case has been assessed.
Feedback
We’d love to hear your feedback, suggestions or ideas to improve the site. Please tell us what works well and what could be better - every comment is read carefully by our team and used to shape new features, promotions and usability improvements. Send thoughts via the in-site feedback form or contact support if you prefer a direct reply.